Return & Refund Policy

Last Updated: September 2026

At Sithara Collections, we want you to be happy with your purchase. If you receive a product that is damaged, defective, or incorrect, you may contact us for return or replacement assistance.

1. Eligibility for Returns

Products may be eligible for return if:

• The product is damaged or defective when received.
• You received the wrong product.
• The product received is significantly different from the product ordered.

Items must be unused, unworn, unwashed, and returned in their original packaging with tags intact.

2. Non-Returnable Items

For hygiene and safety reasons, lingerie and certain intimate-wear products may not be eligible for return or exchange, unless the item received is defective or incorrect.

Used, washed, damaged, altered, or incomplete products may not be accepted for return.

3. Return Request

Please contact us as soon as possible after receiving your order if you have an issue with your product.

Provide:

• Order number
• Customer name
• Contact number
• Reason for return
• Clear photographs or video showing the issue

Our team will review the request and provide further instructions.

4. Exchange

If an item is eligible for exchange, the replacement will be subject to product and size availability. If the requested replacement is unavailable, another suitable resolution may be offered.

5. Refunds

Approved refunds will be processed after the returned product has been received and inspected.

Depending on the payment method and banking provider, the refund may take additional time to appear in your account.

6. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us before returning it. We may request photographs or videos to verify the issue.

7. Return Shipping

If the return is due to a damaged, defective, or incorrect product, Sithara Collections will determine the appropriate return-shipping arrangement.

Returns requested for other reasons may be subject to applicable shipping or handling charges.

8. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

9. Policy Changes

Sithara Collections reserves the right to update this Return & Refund Policy when necessary. Any changes will be published on this page.

10. Contact Us

For return or refund assistance:

Sithara Collections
📞 9955745599
✉️ sitaracollections.in@gmail.com
📱 Instagram: @sitara_collectionsjrg

Please note: Return and refund eligibility may vary by product and applicable consumer laws.